Delivery & Returns

 

 

Dispatch & Shipping times

I will aim to send out all orders within 3-4 days of ordering. 

My products are shipped by Royal Mail, please allow 2-3 business working days for delivery depending on which option you choose. I currently only offer UK shipping.

​

You have the option to choose alternative carriers if you want your order delivered by another third party.

​

I offer local delivery within a 6 miles radius of MK45. Delivery is up to 3-4 business working days.

Local collection available for customers living local to MK45. Orders will be ready to be collected within 3-4 business working days.

 

Returns

We have a 14 day return policy. To request a return please contact theampthillalchemist@gmail.com and we will send you details on how and where to send your return. To be eligible for a return, you need:

- Proof of purchase
- To be within 14 days of purchase
- Product must be in original packaging, unused and in the same condition as you received it
- To contact us first, items sent back without first requesting a return will not be accepted

Products can be returned only in the country in which they were originally purchased; and the following products are not eligible for return: Gift cards. 
 

If items have been used we will not be able to offer a full or partial refund.

We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot be held responsible for any goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you. 

 

If you have any questions or concerns about our products, please drop us an email @theampthillalchemist@gmail.com